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QSROnline’s Scheduling App was designed for employees to have access to their schedules on their phones and to keep communication fluid between employees and managers. QSROnline’s Scheduling App works in conjunction with the Scheduler and QSROnline’s Managing App for Managers. In order for employees to be able to use the Scheduling App, their phone numbers must be entered in the Scheduler, under the Main Menu, Company then “Schedule Delivery Settings”, and employees must have a current schedule. Managers and other members of a company’s leadership team that are not on the schedule, will not be able to access the scheduling app. Please review the QSROnline Managing App in these help guides. The Managing App can be accessed with your QSROnline username and password.
How to access the Scheduling App
For Android devices, go to the Google Play Store or open the Play Store in Apps. Search for QSROnline Scheduling and select Install. Follow the on-screen instructions to complete the install.
For Apple devices, go to the App Store. Search for QSROnline Scheduling and select Get. Follow the on-screen instructions to complete the install.
Logging in to the App
Once installed, you will be directed to the landing page. Click Sign In to continue.
Make sure you read and fulfill all the app requirements to use the app. Click OK to proceed.
Enter the phone that has been registered in the QSROnline system by your manager. Then click Verify Via SMS. An SMS, or text message, containing a 4 digit verification code will be sent to your phone. Make sure to have your phone ready and with you since the code will only be valid for 10 minutes.
Check your phone for receipt of the code. When you receive the 4-digit verification code, re-open the scheduling app and enter the code into the app, then click Proceed.
Click Next to start using the app.
Schedule Page
The employee can scroll through the schedule details, or click on a specific date in the color-coded calendar at the top of the screen. The app will immediately scroll to the schedule details for the selected day. If an employee works in more than one location, it will list each location and the scheduled shift.
- The grayed out dates indicate the dates have passed.
- The green outline around the date indicates current day.
- The green bars inside the boxes indicate when the employee is scheduled to work. The location and length of the green bar are representative of the time of day scheduled and the length of the shift.
- The dates in red indicate the employee is not scheduled.
Trade Shifts
In the scheduling app the employee can click on the trade shifts icon and scroll through the dates of the schedule that have been posted. If they want to make one of their shifts available for someone else to pick up, they would need to click on Available to start the process. The following screenshots will show the process.
When a shift has been posted, any employee who has work the same job within the last 6 months, will be notified.
As the employee scrolls through the dates under the Trade Shifts icon, they will see their schedule, and any shifts that are available.
Employees may also un-post their posted shift. Simply look on the Trade Shifts tab and locate the shift. Click on it and a pop up will appear for the employee to confirm that they want un-post the shift.
Pick Up Shifts
Click on a Posted Shift to Request it. Multiple employees can request the same shift. It is up to the manager to approve the shift trade. Once approved or rejected, a notification will be sent to both employees alerting them of the decision.
View Others’ Schedules
To see other employees’ schedules, click on the View Employees Schedules. This will list all employees scheduled on the date chosen and their assigned shift.
Request to Work
To notify employees that you are willing to pick a shift, click the Request to Work button, then enter the details for the date and times you are available. This notification will be sent to all users of the Scheduling App.
Request Off
Click on the Request Off Icon to start the request off process. The screen has some required information as well as a reason and a submit button.
Requests Off cannot be made through the app for days in which you are already scheduled to work. A pop-up window will be displayed notifying you of this. For these types of requests, the employee can attempt to post their shift, or should contact restaurant management directly to coordinate time off for scheduled days.
After the request has been submitted, the date and/or time period will turn orange in color.
Messages
Messages will appear here for the following:
- A shift trade has been approved.
- A Request off has been rejected.
- A message has been sent from management.
Settings
There are 2 options under the Settings icon. The first option can change the theme from a red background to a black background.
The second option is to log out of the app. Keep in mind that doing so will require the user to enter their phone number and the verification code received through SMS (text) to use the app again.
Troubleshooting
I cannot log into the app
- Please check with restaurant management to review the phone number settings in the QSROnline scheduling tool.