Missing Data in QSROnline

If QSROnline has not received a complete data set for a specific day for your location, you will receive a “Missing Sales” email.

Please review the steps below if you’ve received the Missing Sales email:

If you have a Micros POS system:

1. Verify that data is available within your Sonic DSR report for the day in question
2. If there is data available and you are still missing data within QSROnline, please send an email to sonicsupport@qsronline.com requesting us to repoll your location for the missing data date.

If you have an Infor POS system:

1. Manually resend your Infor files to QSROnline using the guide below:
   • Resend Instructions
2. If your files have been manually resent and data is still missing within QSROnline, please send an email to sonicsupport@qsronline.com to further investigate why we are unable to receive data.