How Can We Help?
Table of contents
It’s important to check for any possible scheduling errors prior to sending the schedule to employees. QSROnline smart checks your schedule prior to posting to alert you of any employee availability conflicts, overlapping shifts, unassigned shifts, or employees who will reach overtime.
How to View Alerts and Possible Errors
Check possible by clicking on the yellow Alerts box at the bottom right-hand corner of the Scheduler screen.
Click the ALERTS button to view possible scheduling errors.
Alerts can include the following:
- Unassigned shifts
- Employees scheduled outside of their availability
- Employees scheduled at another store in addition to the given store
- Employees scheduled to work overlapping shifts
- Employees scheduled between 35 and 40 hours
- Employees scheduled for 40+ hours (OVERTIME!!)
Unassigned Shifts
Unassigned shifts represent scheduled shifts that are NOT assigned to an employee.
This can occur when you’ve copied in a previous week’s schedule (shifts + employees) and a copied employee has since been terminated in your POS system. In this case, QSROnline will copy in the schedule and shifts but will leave the since terminated employee’s shift unassigned.
In other cases, you may purposely leave unassigned shifts on the schedule and allow employees to request to pick them up on their own using QSROnline Scheduling app.
Availability Conflicts
Availability Conflicts happen when an employee is scheduled during a time they are marked “unavailable” by their Manager within QSROnline’s system. Managers have the ability to override or ignore this alert if the employee is okay to work outside of their availability.
Employees Scheduled at Other Units
This alert is excellent in terms of alerting you of shared employees already scheduled to work at other units (aka) stores.
Overlapping Shifts
Employees can be scheduled to work multiple shifts the same day. If the start and end times of the shifts overlap, the overlapping shifts will be listed under Alerts within the Overlapping Shifts section. A pop-up will also appear when saving the schedule to avoid any overlapping shifts.
Total Scheduled Hours – Overtime Alert
Employees approaching overtime or who will hit overtime based on the schedule created will be listed in the Total Schedule Hours section of Alerts. This gives you the ability to go back and edit the schedule to ensure you’re not scheduling employees for overtime.