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Q: How often do you collect my [MyMicros or Infor] sales and labor data?
A: Your MyMicros and/or Infor data is refreshed in QSROnline’s system once per day, each morning.
Q: Can I access QSROnline’s Labor Scheduler from my drive-in computer or home computer?
A: Absolutely. QSROnline’s system is 100% web-based, can be accessed on the computer(s) in your store or your personal computer, and works across multiple browsers like Firefox and Internet Explorer. It is not recommended to access my.qsronline.com on a tablet or mobile device for schedule creation.
Q: Why are employees shown in red on the schedule?
A: If an employee has requested off or is labeled as Unavailable to work but is scheduled to work, they will appear in red under the Spreadsheet View tab within the schedule. This serves as an alert to you, notifying you that changes should be made to the schedule, either deleting the unavailable employee’s shift or reassigning the shift to another employee.
Employees highlighted in red can also signify that the employee is terminated within your POS and is therefore completely unavailable to work.
Q: Why is Request Off listed as a job code?
A: You can assign an employee the job code of Request Off if they have requested a future day off. You can go into a future schedule and assign that employee to the Request Off job code, so that when you create a schedule for that future week, the employee will already be assigned as Request Off.
Q: How do I add an employee to the Scheduler?
A: Prior to an employee appearing in the Scheduler, the employee must be added into your POS system. Each employee must have a unique employee ID number, unique social security number, valid employee start date, and must be set as active within your POS system. After the employee is added to your POS system and your daily POS data is sent to QSROnline, he or she will appear in the Scheduler.
Q: How do I remove an employee from the Scheduler?
A: To remove an employee from the Labor Scheduler, simply set a valid termination date and set their status to “inactive” within your POS system. The next time the POS data reports into QSROnline, the terminated employee will no longer be on the scheduler’s active employee list.
Q: Where do the projected sales come from?
A: The projected sales shown in QSROnline’s system are based on your store’s historical sales collected from your POS system’s data. When building a schedule, the first step in QSROnline’s system is to project upcoming sales. You have the ability to pick different sales trends such as “average of the last 4 weeks” or “same week last year”. You should pick the sales trend that your store is trending closest to. In addition to QSROnline automatically projecting your upcoming sales, you also have the ability to adjust the projection for bad weather days, upcoming specials, etc.
Q: How do I change an employee’s pay rate?
A: The pay rate needs to be changed within the POS system. The next time POS data reports into QSROnline (which is once per day), the new pay rate change will be reflected in the Scheduler.
Q: Why do I have duplicate employees?
A: The employee’s name may be entered in the POS system more than once. Each entry within the POS system may display the same employee name but different employee ID’s. You must set a termination date in the POS system to remove each duplicate employee.
Q: How can I view changes made to the schedule?
A: You are able to view any changes made to the schedule by selecting “View History” or “History” within the Scheduler. This will allow you to view the date and time that the schedule was edited, along with who made the changes.
Q: Why do some employees fall under multiple job codes?
A: An employee will fall under all job codes that he/she has been scheduled to in the past 4 weeks within the Scheduler. An employee will automatically drop a job code after not being scheduled to it for 4 weeks.